How to sign in

The Sign In page appears when you select the sign-in link or button from the application you want to access. One Healthcare ID authenticates you as a user of one or more applications.

In this topic:

How to sign in with One Healthcare ID

Step

Action

1 

Select Email Address or One Healthcare ID from the Sign in with drop-down list.

Tip: One Healthcare ID will remember your choice the next time you sign in from this device.

2 

Type your One Healthcare ID in the One Healthcare ID field.

Note: If you have a shared email address, you must use your One Healthcare ID to sign in.

3 

Type your Password.

Tip: To display the characters you type, click the icon. Click the icon to mask the characters with asterisks.

4 

Select the Remember me check box to have One Healthcare ID automatically enter your One Healthcare ID or registered email address on this device.

5 

Select Sign In.

Note: If you have recently been granted access to additional services, or if a service has been upgraded, you may be asked to provide additional information.

6 

If this is the first time you have signed in from this device, you may be asked to answer a security question.

  • Enter the answer to your security question.

  • If you are using a trusted computer, select the Skip this step when signing in because this device is personal or private) checkbox.

  • Select Next.

7 

Step up Screen

If a service has been upgraded and made phone number mandatory.

  • Type your Phone Number.

  • Select the verification method from two options Text Message or Call Me.

  • Select ADD. A code is sent to your phone, if you have selected Text Message option.

  • You will receive the call on your phone enter the code shown on the screen, if you have selected Call Me option.

  • Type the Access Code and select Verify. A message indicates you have successfully verified your phone number.

  • Select Next.

Tip:

If you do not receive the code, Select Resend text.

If you do not receive the call with code, Select Shall we call you again.

Why am I asked for more information?

There are several scenarios in which you might be asked to provide more information. Examples include:

  • Share my One Healthcare ID– If this is the first time you have accessed this application using your One Healthcare ID, you may see a screen asking for your consent to share information from your One Healthcare ID profile with the organization providing the application.
  • Sign in: Verify your identity– Some service providers require a second factor of authentication to grant access to their applications.
  • Unrecognized device– The first time you sign in from a new device, you may be asked for verification.

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