How to sign in

The Sign In page appears when you select the sign-in link or button from the application you want to access. One Healthcare ID authenticates you as a user of one or more applications.

In this topic:

How to sign in with One Healthcare ID




Select Email Address or One Healthcare ID from the Sign in with drop-down list.

Tip: One Healthcare ID will remember your choice the next time you sign in from this device.


Type your One Healthcare ID in the One Healthcare ID field.

Note: If you have a shared email address, you must use your One Healthcare ID to sign in.


Type your Password.

Tip: To display the characters you type, click the icon. Click the icon to mask the characters with asterisks.


Select the Remember me check box to have One Healthcare ID automatically enter your One Healthcare ID or registered email address on this device.


Select Sign In.

Note: If you have recently been granted access to additional services, or if a service has been upgraded, you may be asked to provide additional information.


If this is the first time you have signed in from this device, you may be asked to answer a security question.

  • Enter the answer to your security question.

  • If you are using a trusted computer, select the Skip this step when signing in because this device is personal or private) checkbox.

  • Select Next.


Step up Screen

If a service has been upgraded and made phone number mandatory.

  • Type your Phone Number.

  • Select the verification method from two options Text Message or Call Me.

  • Select ADD. A code is sent to your phone, if you have selected Text Message option.

  • You will receive the call on your phone enter the code shown on the screen, if you have selected Call Me option.

  • Type the Access Code and select Verify. A message indicates you have successfully verified your phone number.

  • Select Next.


If you do not receive the code, Select Resend text.

If you do not receive the call with code, Select Shall we call you again.

Why am I asked for more information?

There are several scenarios in which you might be asked to provide more information. Examples include:

  • Share my One Healthcare ID– If this is the first time you have accessed this application using your One Healthcare ID, you may see a screen asking for your consent to share information from your One Healthcare ID profile with the organization providing the application.
  • Sign in: Verify your identity– Some service providers require a second factor of authentication to grant access to their applications.
  • Unrecognized device– The first time you sign in from a new device, you may be asked for verification.

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