How to manage your profile

You can update information in your profile on the Manage your One Healthcare ID page. The page has three tabs:

  • Update Profile
  • Sign In Information
  • Manage Verification Options

One Healthcare ID authenticates you as a user of one or more applications. Your One Healthcare ID is unique and belongs to you.

How to update your profile

Step

Action

1 

Do one of the following:

  • Select the Manage your One Healthcare ID link on the Sign In with your One Healthcare ID page and sign in.
  • Select the Manage your One Healthcare ID link from a page in One Healthcare ID.

2 

On the Update Profile tab, edit any of the following fields:

  • First Name
  • Middle Name
  • Last Name
  • Prefix
  • Suffix
  • Date of birth
  • Home address
  • ZIP code
  • City
  • State

3 

For each notification option, select the check box(es) for your preferred notification method.

Note: Only verified notification methods can be used.

4 

Select Save.

How to change your password

Step

Action

1 

Select the Sign In Information tab.

2 

Type your Current password.

Tip: To display the characters you type, click the icon. Click the icon to mask the characters with asterisks.

3 

Type your new Password.

4 

Type your password again in the Type password again field.

5 

Select Save.

How to manage your verification options

Step

Action

1 

Select the Manage Verification Options tab.

2 

To change your primary email address:]

  • Enter a new primary Email address.

    • Tip: If the email address is already associated with a One Healthcare ID, a Shared Email Address message appears. Some applications may require a unique email address, which is one that only you use.

  • Select Save. You must confirm your primary email address.

  • Check your inbox for an email from Optum.

    Note: Confirmation codes do expire. If you did not respond before the code expired, you can request another code.

  • Do one of the following:

    • Select the Activate my One Healthcare ID link in the email you received.
    • Select the enter the 10-digit activation code link on this page.
  • Enter your 10-digit activation code.
  • Select Next. Your email address is confirmed.

3 

To add another email address to your profile or to update one, enter the Secondary email address.

Tip: You must verify the email address before you can use it to access One Healthcare ID's self-service features.

4 

To add a phone number to your profile or to update one:

  • Enter your Phone number.
  • Select your preferred Phone communication method.

Tip: You must verify the phone number before you can use it to access One Healthcare ID's self-service features.

5 

To change your phone communication method, select one of the following:

  • Text messages only
  • Phone calls only
  • Both text messages and phone calls

6 

To add or update your security questions:

    Select the Add or change security questions link on the Manage Verification Options subtab of the Manage Your One Healthcare ID page.

    Select a question from the Security question 1, Security question 2, or Security question 3 drop-down lists.

    Tip: You do not have to change your security question to update the answer.

    Type your answer in the answer field below the question.

    Repeat for each question.

    Note: You must answer all three questions.

  • Select Save.

Tip: To display the characters you type, click the icon. Click the icon to mask the characters with asterisks.

7 

If you have not already saved your changes, select Save.

8 

If you have changed or added a secondary email address or a mobile phone number, you are given the opportunity to confirm the change:

  • To verify the email address now:

    • Select Continue on the Manage Your One Healthcare ID page.

    • Enter the code you received via text in the Verification code field.

    • Select Next. A confirmation message displays.

    • Select Continue.

  • To verify the phone number via text now (for both Text messages only and Both text messages and phone calls:

    • Select Continue on the Manage Your One Healthcare ID page.

    • Enter the code you received via text in the Verification code field.

    • Select Next. A confirmation message displays.

    • Select Continue.

  • To verify the phone number via phone call now:

    • Select Continue on the Manage Your One Healthcare ID page.

    • Answer the phone and confirm that you want to receive the call from Optum.

    • Use the keypad on the phone to enter the verification code displayed on Mobile Phone Number: Call Me page.

Note: Select Not now on the Manage Your One Healthcare ID page to confirm the change at another time.

How to change your ID

Step

Action

1 

Select the Sign In Information tab.

2 

Select Change One Healthcare ID.

3 

Type an ID in the New One Healthcare ID field.

Tip: The requirements for valid IDs are listed on the screen. Checkmarks appear as you fulfill each requirement.

4 

Select Save.

Note: Once changed, you must wait at least an hour before you can change your One Healthcare ID again.

© 2020 Optum, Inc. All rights reserved.