How to create a One Healthcare ID

One Healthcare ID authenticates you as a user of one or more applications. Your One Healthcare ID is unique and belongs to you.

Security questions are used to verify your identity if you need to retrieve your One Healthcare ID, reset your password, or unlock your account using One Healthcare ID's self-service features.

In this topic:

How to create a One Healthcare ID




Do one of the following:

  • Select the link in the emailed registration invitation you received.
  • Select the Create One Healthcare ID link from a sign-in page.

Note: If you open an application that automatically redirects you to the Create your One Healthcare ID page, start with step 2.


Enter your Profile Information:

  • Type your name in the First Name and Last Name fields.
  • If requested, enter your Year of Birth or Date of Birth.


Enter your Sign In Information:

  • Type Your email address.

    Tip: If the email address is already associated with a One Healthcare ID, you can choose to sign in with your existing One Healthcare ID. Some applications may require a unique email address, which is one that only you use. If you use a shared email address, you may be asked to choose between answering security questions and entering a phone number to use to verify your identity to use One Healthcare ID's self-service features..

  • Type an ID in the Create One Healthcare ID field.
  • Type a password in the Create password field.
  • Tip: To display the characters you type, click the icon. Click the icon to mask the characters with asterisks.

  • Type your password again in the Type password again field.

Tip: The requirements for valid One Healthcare IDs and passwords are listed on the screen. Checkmarks appear as you fulfill each requirement.


If you are using a shared email address and are asked to select an additional verification option, do one of the following:

  • To add a phone number:
    • Select Add Phone Number.
    • Enter your Phone number.
    • Select Add. A code is sent to your phone.
    • Enter the Access Code and select Verify. A message indicates you have successfully verified your phone number.

      Tip: If you do not receive the code, select Resend text.

  • To answer security questions:
    • Select Add Security Questions.
    • Continue with the next step to select and answer your security questions.


If required, select and answer your Security Questions:

  • Select your first security question from the Security question 1 drop-down list.
  • Type the answer to your first security question in the Security answer field below the question.
  • Repeat the above steps for Security question 2 and Security question 3. Each security question must have a unique answer.

Tip: To display the characters you type, click the icon. Click the icon to mask the characters with asterisks.


Read the terms of use and website privacy policy.

Note: To read the terms of use or the privacy policy, select their respective links. A new browser window opens. When you finish reading, you may close the window. You can view these documents at any time by selecting the link in the copyright statement at the bottom of each page of the One Healthcare ID website.


Select I agree. A page appears indicating an email with a confirmation code has been sent to your email address.

Note: If you have a shared email address you have already verified your information.


Check your inbox for an email from Optum.

Note: Confirmation codes do expire. If you did not respond before the code expired, you can request another code.


Do one of the following:

  • Select the Activate my One Healthcare ID link in the email you received.
  • Select the enter the 10-digit activation code link on this page.


Enter your 10-digit activation code.


Select Next. Your email address is verified.


Select Continue.

What if I don't receive a verification email?

If you do not receive an email within a reasonable time, select the Resend text or email link.

More about valid One Healthcare IDs and passwords

Your One Healthcare ID must be unique and must follow the guidelines you see below the field.

Your password must be strong so it is difficult to guess and not a commonly used password. Frequently used passwords can be a security risk. If you enter a frequently used password, the system will prompt you to enter a different password. You also cannot reuse any of your recent passwords.

© 2020 Optum, Inc. All rights reserved.